Ahmed Suleiman Ali
Djibouti City
Summary
Customer service and finance professional with over 5 years of experience in call centers and banking operations. Skilled in handling high-pressure environments while delivering exceptional customer service. Experienced in international transfers, financial transactions, and client relationship management. Passionate about building trust with customers, enhancing brand loyalty, and optimizing service efficiency. Bilingual in English, French, and Somali, ensuring seamless communication across diverse client bases.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CAC BANK
08.2024 - Current
- Assisted customers with account inquiries, transactions, and banking services, ensuring a seamless customer experience.
- Handled customer complaints and provided effective solutions, improving client satisfaction and retention.
- Processed account openings, loan applications, and other financial requests with accuracy and compliance.
- Collaborated with internal teams to optimize customer service operations and workflow efficiency.
- Maintained detailed customer records and ensured confidentiality in compliance with banking regulations
- Provided guidance on banking products and services, enhancing customer awareness and engagement.
- Developed strong communication and problem-solving skills in a fast-paced financial environment
Media Strategist
Accenture
09.2021 - 08.2022
- Contributing to the creation of an overall media strategy and media mix across tasks and channels
- Conducting audience and media research
- Optimizing campaigns for business outcomes through the funnel
- Establishing media objectives and strategies for cross channel advertising campaigns
Bilingual Customer service Financial Advisor
Scotiabank
09.2018 - 11.2019
- Ensured providing solutions via telephone to a high-volume of inbound customer calls originated from anywhere in Canada
- Applied expert knowledge of Scotiabank’s products and services
- Ensured to pro-actively identifying opportunities to maximize customer experience
Machine Technician
Millennium 1 Solutions / Nespresso
10.2017 - 07.2018
- Processed orders and transactions
- Delivered information about the company’s offerings
- Resolved issues and troubleshooting technical problems
- Diagnosed and repaired Nespresso machines over the phone
- Ability to multi-task between repairs and customer service
Customer service Agent
Bell MSI
11.2016 - 06.2017
- Retaining customers by offering them promotional products and services
- Processing payments according to standard procedures
- Submitting orders for customers
Education
Associate of Science - Business Administration and Management
Willis College
Ottawa, Canada🍁 06-2021
High School Diploma -
Gisele-Lalonde
Ottawa, Canada🍁 08-2014
Skills
- Bookkeeping for Accounts Receivable and Accounts Payables
- Extensive experience in creating and analyzing financial statements
- P>Monitoring, handling incoming and outgoing e-mails
- Extensive skills in QuickBooks and Sage 50 2018-2019 Versions
- Editing and proofreading departmental procedures manual
- Information Technology
- P>Adept with All Microsoft products - Excel 2016-2019, Word 2016-2020 and Outlook 2016-2020
- Supported clients by Phone, Emails and Tickets in Ticketing systems
- Acquires and maintains knowledge of the new policies, products, services and systems being developed
- Customer Support
- Providing exceptional customer service to a diverse population
- Taking secure payments over the phone
- Excellent at dispute resolution and conflict de escalation
Languages
- English
- French
- Somali
Timeline
Customer Service Representative
CAC BANK
08.2024 - Current
Media Strategist
Accenture
09.2021 - 08.2022
Bilingual Customer service Financial Advisor
Scotiabank
09.2018 - 11.2019
Machine Technician
Millennium 1 Solutions / Nespresso
10.2017 - 07.2018
Customer service Agent
Bell MSI
11.2016 - 06.2017
Associate of Science - Business Administration and Management
Willis College
High School Diploma -
Gisele-Lalonde
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