Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Aicha Dabaleh

Djibouti

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Reception

Red Sea Global
03.2024 - Current

As a receptionist and operator in an exhibition center, my responsibilities included welcoming visitors, answering their questions, and providing orientation to the various exhibitions. I was also in charge of installing exhibitions, audiovisual equipment, and making sure everything was running smoothly. This position required organization, good communication skills, and a passion for art and culture.

Sales Mark-com

Escqle Internation Hotel
08.2023 - 02.2024

As sales and marketing communications agent , my duties was include developing and implementing marketing strategies, conducting market research, and identifying potential customers. I was also the responsible for promoting products or services, managing social media accounts, and analyzing sales data. Additionally, i was collaborate with the sales team to meet targets and generate leads. My main goal was to drive sales and increase brand awareness through effective marketing campaigns

Receptionist

Escale Internqtion Hotel
03.2023 - 09.2023

As a receptionist, my duties involve being the first point of contact for visitors and guests. I was greet and welcome them, answer phone calls, and assist with inquiries. Additionally, i was handle mail and packages, schedule appointments, and maintain a clean and organized reception area. My main responsibility was to provide excellent customer service and ensure a positive experience for all who enter the premises.

Guest Relations Executive

Sheraton Djibouti Hotel
09.2021 - 02.2023

As a guest relations professional, my duties was involve creating a welcoming and positive experience for guests. I was responsible for greeting and assisting guests, addressing their inquiries and concerns, and ensuring their satisfaction. respond to a customer's request by phone, email or via the social network, Take orders for goods or services from customers. Additionally, I was coordinate with other departments to fulfill guest requests, handle reservations, and provide recommendations for local attractions and services. My main goal was to ensure that guests have a memorable and enjoyable stay.

Beauty Advisor

Beauty Successes
11.2020 - 12.2021

As a beauty advisor, my work duties include providing personalized skincare and makeup recommendations, assisting customers in finding the right products for their needs, and staying up-to-date on the latest beauty trends. I was also the responsible for conducting product demonstrations, offering beauty tips and advice, and ensuring excellent customer service.

Education

BBA - Management of Business Strategies

Ecole De Management De Djibouti
Djibouti, Djibouti
09.2024

BBA - Business Administration

Ecole De Manegement De Djibouti
Djibouti
07.2023

Skills

  • Customer Service
  • Active Listening
  • Problem-solving abilities
  • Complaint Handling
  • Communication
  • Resistance to stress
  • Sens of relationship
  • Teamwork

Certification

- Certificate of work at Beauty Success.

- Internship at APZEF.

- Certificate of work at the Sheraton.

- PROGRAMMING LANGUAGES.

- Certificate of work at the Hotel Escale international being receptionist .

-Certificate of work at the Escale international hotel being exclusive sales&M

-Certificate of Work at Red Sea Global being reception and operation

Languages

afar
Native language
Arabic
Advanced
C1
French
Proficient
C2
English
Proficient
C2
somali
Advanced
C1

Timeline

Reception

Red Sea Global
03.2024 - Current

Sales Mark-com

Escqle Internation Hotel
08.2023 - 02.2024

Receptionist

Escale Internqtion Hotel
03.2023 - 09.2023

Guest Relations Executive

Sheraton Djibouti Hotel
09.2021 - 02.2023

Beauty Advisor

Beauty Successes
11.2020 - 12.2021

BBA - Management of Business Strategies

Ecole De Management De Djibouti

BBA - Business Administration

Ecole De Manegement De Djibouti
Aicha Dabaleh