ASIF KHAN C.M
Bengaluru,India
Summary
Accomplished Automotive Management Professional with over 20 years of expertise in aftersales service and parts management. Demonstrated ability to enhance customer satisfaction and drive CSI growth through effective team leadership and strategic planning. Proven track record in controlling costs and implementing process improvements, resulting in significant revenue growth. Committed to fostering high-performance teams that prioritize customer relations and operational efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager Workshop
Swift Stevedoring
Djibouti
03.2021 - Current
- Heading a fleet of 60 units comprising major brands such as CAT, SEM, XCMG, LIUGONG, DOSAN, CASE CONSTRUCTION, SHANTUI, HELI, HOWO SINO, KALMAR, HYUNDAI & TOYOTA.
- Direct and oversee comprehensive workshop and internal fleet operations for heavy vehicles, equipment, and light vehicles.
- Facilitate daily operations of the workshop, optimizing resource utilization and labor efficiency.
- Formulate and execute maintenance schedules, procedures, and budgets to ensure all equipment and vehicles remain in optimal working condition.
- Administer technician training and performance evaluations while ensuring adherence to company policies.
- Craft and oversee budgets dedicated to workshop operations, maintenance, and repairs.
- Revamped workshop processes to enhance efficiency and substantially reduce downtime.
Aftersales Manager
Ancient Comptoir Ries
Djibouti
11.2016 - 01.2021
- Spearheaded all aftersales operations for auto brands including Nissan, Tata, Ford, Peugeot and Caterpillar Equipments.
- Led a diverse, multi-national workforce across the workshop, service reception, warranty, and parts departments.
- Established and maintained stellar operational standards for the business.
- Resolved customer complaints, enhancing overall satisfaction.
- Cultivated a customer-first environment and bolstered communication with manufacturers.
- Staffing - appointment, training, development, appraisals etc.
Service Manager
Lootah General Trading LLC
Djibouti
01.2014 - 09.2016
- Company Overview: A sole distributor of CMC & Hyundai Passenger Cars, SUV's and Heavy Commercial vehicles.
- Held complete accountability for the efficient operations of the service department.
- Supervised all business functions, including aftersales service, body repairs, parts management, marketing, customer satisfaction index – CSI, staffing, and training.
- Elevated customer satisfaction ratings from 75% to 95%.
Service Manager
Metro Ford – A V.S.T Group
Bangalore
06.2010 - 01.2013
- Heading both service and body shop functions of a large Ford Dealership.
- Lead up to 50-member service staff to provide superior customer service and exceptional automobile maintenance and repair.
- Achieved After-Sales targets and KPI.
- Increased vehicle inflow from an average of 40 to 65 cars a day.
- Categorized RO'S of running repair, quick service and body repair with color code which in return enhance the service team for prioritizing repairs, meet customer needs and commitments.
- Initiated PICK AND DROP service for customer's which soon improved both our Sales and after sales Business, Customer database and retention ratio.
- Got CSO merit club award from FIL for year 2011 in Achievers Category.
Service Engineer
OTE Group LLC
Muscat
12.2007 - 03.2010
- Company Overview: An exclusive distributorship of Automotive Brands such as General Motors – Chevrolet and Cadillac, Hyundai Motor Company, ISUZU Trucks, SsangYong Motors, Subaru Automobiles & Chery Automobile.
- Oversee the daily operations of the quick service facility, including scheduling, staffing, and customer service.
- Ensure high levels of customer satisfaction by providing excellent service, resolving customer complaints, and responding to feedback.
- Recruit, train, and manage a team of technicians, service advisors, and other support staff.
- Ensure that all services are performed to a high standard, including inspecting vehicles, monitoring work quality, and addressing any issues.
- Develop and implement marketing strategies to attract new customers and increase sales.
- Ensure prior warranty approvals from manufacturer personnel's, follow-ups, preparing tags & claim reports for failed parts, storage & disposal upon approval from Principle Companies.
Prerana Motors – P ltd
Bangalore
05.2000 - 12.2007
- Company Overview: An authorised dealership of Tata motor's and Fiat automotive brands.
- Managed comprehensive branch operations, ensuring organizational effectiveness.
- Maintained exemplary customer satisfaction and service quality.
- Set and monitored performance goals for departmental progress.
- Got work appreciations from Management and was promoted every two years.
- Achieved highest revenue targets consistently and due to the positive performance in the Year 2007, I was awarded with a Foreign Trip to Thailand with Promotion as Dy. Manager Works.
Education
Bachelor of Business Administration - India
Sikkim Manipal University
India05.2013
Diploma in Automobile Engineering - India
Board of Technical Examinations Bangalore
India05.2000
Skills
After-sales Operations: Service & parts management, warranty handling, vendor coordination
Workshop Optimization: Resource planning, Kaizen, 5S implementation, team scheduling
Customer Experience: CSI tracking, loyalty programs, service excellence initiatives
KPIs & Reporting: FIRFT, TAT, downtime %, parts turnover, daily throughput
Systems & Tools: DMS, SAP, CRM, CCC Hyundai, SIEBEL, IDS, VCM, MOBIS, Consult III
Strategic Leadership: Budgeting, forecasting, service analytics, process redesign
Warranty & Claims: Policy adherence, approvals, insurance liaison, AMC management
Languages: English (Fluent), Hindi (Fluent), Arabic (Working Proficiency)
Accomplishments
- Twice got promoted as ACTING GENERAL MANAGER with current company – Swift Stevedoring.
- Got awarded with a Foreign Trip at Prerana Motors for Consistency in Revenue and Business Growth.
- Got CSO merit club award in Achievers Category at METRO FORD – A VST Group.
- Boosted customer satisfaction scores from 75% to 95% in two years.
- Increased vehicle service efficiency by 20% within six months.
- Consistently exceeded aftersales targets by 10% through strategic budget planning and execution.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Arabic
Intermediate (B1)
B1
English
Proficient (C2)
C2
Certification
· Competency-Based Technical Program – TTTI Bhopal
· Warranty & Aggregate Training – Tata Motors
· Customer Satisfaction & Bodyshop – Ford India
· Hyundai GS Technical Training – UAE
· MOBIS Parts & After-sales Manager Training – MPME UAE, Nyala Motors Ethiopia
Affiliations
· Foreign Trip & Promotion – Awarded by Prerana Motors for consistent achievement of revenue targets and leadership excellence.
· CSO Merit Club Award – Recognized in the Achievers Category at Metro Ford for outstanding service performance.
· Acting General Manager Nomination – Nominated twice (2024 & 2025) at Swift Stevedoring for exemplary leadership and operational impact.
Projects & Inititatives
1. Fleet Preventive Maintenance – Swift Stevedoring: Designed and implemented a preventive maintenance program for 60+ units, reducing downtime by 10% and improving FIRFT.
2. Bodyshop Efficiency & Customer Retention – Metro Ford: Launched a color-coded job system and PICK & DROP service, improving job flow and earning the CSO Merit Club Award.
3. OEM Recall & Warranty Claims – ACRIES: Led Nissan, Ford, and Tata service campaign execution with 100% compliance; enhanced warranty claim accuracy using IDS & VCM.
Driving Licences
Driving License: INDIA, OMAN, DJIBOUTI – EAST AFRICA
Disclaimer
I hereby declare that all the above mentioned details are precise. I shall ensure that I will work with all sincerity and dedication and earn a name for myself as well as maintain the reputation of the organization.
Timeline
Manager Workshop
Swift Stevedoring
03.2021 - Current
Aftersales Manager
Ancient Comptoir Ries
11.2016 - 01.2021
Service Manager
Lootah General Trading LLC
01.2014 - 09.2016
Service Manager
Metro Ford – A V.S.T Group
06.2010 - 01.2013
Service Engineer
OTE Group LLC
12.2007 - 03.2010
Prerana Motors – P ltd
05.2000 - 12.2007
Bachelor of Business Administration - India
Sikkim Manipal University
Diploma in Automobile Engineering - India
Board of Technical Examinations Bangalore
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