Experienced maritime manager with over 4 years experience in managing and optimizing maritime and port operations. Expert in logistics coordination, maritime supply chain management and regulatory compliance. Recognized for its ability to improve operational efficiency, reduce costs and ensure customer satisfaction while maintaining high safety standards.
Hi, I’m
DAGAN HASSAN HERSI
Djibouti
Summary
Overview
4
years of professional experience
1
Certification
4
Languages
Work History
MARILL TRANSIT
Maritime Transport Operating Agent
09.2023 - 06.2024
Job overview
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Obtained client information by answering telephone calls.
- Processed customer orders quickly and accurately for timely delivery.
- Informed clients of policies and procedures.
- Adopted customer feedback in process and system improvement initiatives.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
Nile Transit And Services
Assistant Logistics Manager
07.2020 - 09.2023
Job overview
- Reduced order processing time by optimizing inventory management and warehouse organization.
- Collaborated with sales, marketing, and production teams to align logistics operations with organizational goals.
- Implemented best practices in warehouse safety, reducing workplace accidents through ongoing training programs and policy enforcement.
Education
NINGBO UNIVERSITY NINGBO, CHINA
MBA from Master's Degree, Port Shipping Technology
07.2020
University Overview
DJIBOUTI UNIVERSITY DJIBOUTI
Bachelor of Science from LOGISTICS AND TRANSPORT MANAGEMENT
09.2017
University Overview
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Organizational Skills
- Schedule Management
- Business Correspondence
- Marketing Management
Certification
- TOEFL TEST OF ENGLISH AS A FOREIGN LANGUAGE
- General accounting training (Institut Lauréal Djibouti)
- Internship with Nile transit service (2 MONTHS)
Languages
somalie , Arabic
Native language
French
Advanced
C1
English
Upper intermediate
B2
Interests
Badminton
Jogging
Reading
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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movies
movies
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Timeline
Maritime Transport Operating Agent
MARILL TRANSIT
09.2023 - 06.2024
Assistant Logistics Manager
Nile Transit And Services
07.2020 - 09.2023
NINGBO UNIVERSITY
MBA from Master's Degree, Port Shipping Technology
DJIBOUTI UNIVERSITY
Bachelor of Science from LOGISTICS AND TRANSPORT MANAGEMENT
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