ERICK WEKESA WAFULA
Nairobi
Summary
To work in a dynamic and responsible position that encourages and combines use of interest, intuitive and hard work under minimum supervision.
Overview
9
9
years of professional experience
Work History
Copier/ Printer Service Technician
Copier Service Centre
09.2024 - Current
- Maintained a clean, organized workspace for efficient operation of all printing tasks.
- Continuously updated knowledge of industry trends, new technologies, and best practices to maintain competitive edge as a skilled printer professional.
- Performed preventative maintenance on printers, ensuring optimal performance and reduced repair costs.
- Improved customer satisfaction by delivering high-quality prints within tight deadlines.
Copier/ Printer Technician
MFI Document Solution
10.2016 - 08.2024
- Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
- Maintained a safe work environment by adhering to company policies as well as local regulations regarding the handling of potentially hazardous materials found in some printing applications.
- Streamlined inventory management by maintaining accurate records of parts used in repairs and replacements.
- Implemented preventive maintenance procedures to minimize potential problems and extend the life of printing equipment.
- Reduced downtime for clients by quickly resolving technical issues with printers and related equipment.
- Educated end-users on proper usage and care of printers, reducing the frequency of service calls for minor issues.
- Developed customized training materials for clients to help them become more self-sufficient in managing their printing environments.
- Assisted customers in selecting appropriate printing solutions based on their specific needs and requirements.
- Increased reliability of printers through meticulous inspections, cleaning, and calibration processes.
- Collaborated with other technicians to diagnose complex issues, ensuring quick resolutions and minimal disruptions to client operations.
- Optimized print quality by adjusting color profiles, calibrating devices, and conducting thorough tests before finalizing projects.
- Leveraged strong communication skills to clearly convey complex information regarding printer functionality, setup, and features to non-technical clients or colleagues.
- Improved customer satisfaction by providing prompt and effective on-site support for various printing challenges.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
Education
Diploma - Electrical and Electronic Engineering
NYS Engineering Institute
Nairobi07.2015
Certificate - Para-military Training
NYS Training College
Gilgil, Nakuru02.2010
Kenya Certificate of Secondary Education - Secondary Education
St. Christopher’s Secondary School
Kitale, Kenya12.2007
Kenya Certificate of Primary Education - Primary Education
Wiyeta Primary School
Kitale, Kenya12.2003
Skills
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Basic computer skills and aptitude for learning new software
- Mechanical aptitude and ability to use basic hand tools
- Familiarity with networking and TCP/IP protocols
- Good knowledge of printer technology
- Valid driver's license
- Strong organizational and time management abilities
- Good written and verbal communication skills
- Detailed knowledge of computer and printer management software
- Strong customer service skills
- Able to work unscheduled hours or attend to client emergencies after hours
References
Available on request.
Hobbies and Interests
Watching movies, Listening to music, Traveling, Playing football
Timeline
Copier/ Printer Service Technician
Copier Service Centre
09.2024 - Current
Copier/ Printer Technician
MFI Document Solution
10.2016 - 08.2024
Diploma - Electrical and Electronic Engineering
NYS Engineering Institute
Certificate - Para-military Training
NYS Training College
Kenya Certificate of Secondary Education - Secondary Education
St. Christopher’s Secondary School
Kenya Certificate of Primary Education - Primary Education
Wiyeta Primary School
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