Fatima Mustafa
London,England
Summary
Qualified health services professional with extensive experience and industry knowledge combined with leadership and planning abilities to lead successful operations. Focused on optimising service delivery and improving patient wellbeing.
Overview
17
17
years of professional experience
Work History
Healthcare Operation Manager
Metro Homecare
London, England
03.2018 - Current
- Coordinated training sessions to enhance expertise within healthcare services team.
- Advocated for facility needs and shared activities at conventions, public hearings, and forums to enhance community engagement and support.
- Reviewed staff processes to identify hazards for residents and staff, ensuring adherence to regulatory compliance.
- Promoted hygiene and sanitation practices to enhance operational efficiency within facility operations and healthcare services.
- Set objectives for staff and facility performance to optimise operational efficiency.
- Monitored resources to optimise staffing, equipment, and service allocation.
- Maintained accurate facility records while ensuring compliance with data protection guidelines.
- Enhanced service offerings and programme outcomes through strategic planning initiatives.
- Facilitated equal access to healthcare services to empower diverse groups and foster inclusion.
- Tracked supply equipment and service usage to optimise budget management.
Renal Technician
Baxter
London, England
06.2016 - 02.2018
- Records patient's information
- Mixes the dialysate formula according to prescription
- Ensuring Environmental Safety within Patients Homes
- Set up equipment to test and verify functionality and performance.
- Performed diagnostics and troubleshooting to evaluate equipment performance and increase reliability.
- Communicated product and machine failure details to address and resolve root causes.
Psychiatric technician
Rosina Lodge, Mental Healthcare Centre
London, England
10.2013 - 08.2014
- Provide daily care and support to patients
- De-escalated violent, aggressive and threatening behaviour.
- Assisting in therapy.
- Assisted clients with disabilities obtain support services for rehabilitation purposes.
- Developed trusting relationships with service users and advocated on their behalf.
- Generated detailed reports to document clients' progress.
- Encouraged service users to be independent and active members of society.
- Provided one-to-one and group counselling to improve client wellbeing.
Healthcare Assistant
HFH Homecare
London, England
07.2011 - 08.2012
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Helped patients with bathing, meal assistance, toileting and mobility support.
- Educated and advised patients on prevention and improvement methods to avoid future hospitalisation.
- Obtained current medical information, weight, height and vital signs to aid care planning.
- Kept public areas clean and hygienic by performing routine sanitisation tasks.
- Documented care plans, hospital actions and patient activities in line with best practices.
- Monitored patient progress, identifying and proactively addressing obstacles hindering recovery.
Customer Representative
Primark
London, England
10.2009 - 08.2010
- Kept customer notes, feedback and transaction details on CRM for future sales opportunities.
- Processed and assisted product returns and exchange enquiries, following correct store procedures.
- Resolved customer queries thoroughly and accurately, within required timescales.
- Resolved requests simultaneously with strong multitasking, including phone, web chat and email enquiries.
- Used excellent listening skills to process customer queries and complaints, offering effective solutions to maintain customer satisfaction.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Education
BSc hons - Psychology
BPP University
London01-2015
Applied Science Diploma - Science
Croydon College
London01-2010
NVQ Level 2 - Health and Social care
Croydon College
London01-2008
NVQ Level 1 - health and Social Care
Croydon College
London01-2007
Skills
- Personnel management
- Acute and rehabilitative care
- Regulatory requirements
- Policies and procedures
- Quality Assurance (QA) controls
- Risk assessment
- Quality focused
- Team leadership
- Staff training
- Administrative support
- Client relationship management
- Project Management
References
Reference on Request.
Languages
English, Dutch
First Language
English
Proficient
C2
Dutch
Upper Intermediate
B2
Timeline
Healthcare Operation Manager
Metro Homecare
03.2018 - Current
Renal Technician
Baxter
06.2016 - 02.2018
Psychiatric technician
Rosina Lodge, Mental Healthcare Centre
10.2013 - 08.2014
Healthcare Assistant
HFH Homecare
07.2011 - 08.2012
Customer Representative
Primark
10.2009 - 08.2010
BSc hons - Psychology
BPP University
Applied Science Diploma - Science
Croydon College
NVQ Level 2 - Health and Social care
Croydon College
NVQ Level 1 - health and Social Care
Croydon College