GOULED ELMI FARAH
Djibouti,Djibouti
Summary
International banking professional with over 8 years of experience in trade finance, business development, credit administration, and customer relationship management within the financial services sector. Specialized in Islamic banking products and Sharia-compliant financial solutions. Demonstrated ability to grow business portfolios, manage risk, and deliver high-quality banking services in fast-paced and competitive markets.
Overview
4
4
Languages
1
1
Certification
8
8
years of professional experience
Work history
Senior Officer – International Banking
East Africa Bank
2018.05 - 2026.07
- Business Development & Sales
- Support implementation of branch sales strategies aligned with corporate banking objectives.
- Consistently achieve individual sales targets through proactive client engagement and cross-selling initiatives.
- Identify business opportunities and develop strong relationships with new and existing clients.
- Assist in upgrading qualified customers into commercial banking segments.
- Credit & Trade Finance Operations
- Review and process loan and trade finance applications in compliance with banking policies.
- Exercise delegated approval authority while escalating complex cases appropriately.
- Coordinate with management and head office units to ensure service delivery within SLA timelines.
- Customer Service & Relationship Management
- Deliver high-quality customer service and financial advisory support.
- Resolve client inquiries efficiently, maintaining high customer satisfaction levels.
Senior Supervisor Relationship Manager Corporate
East Africa Bank
2026.05 - Current
- Build and maintain strong relationships with corporate clients.
- Identify new business opportunities and acquire new corporate customers.
- Manage corporate lending, deposits, cash management, and other financial products.
- Analyze clients' financial needs and recommend suitable banking or financial solutions.
- Ensure high levels of customer satisfaction and retention.
- Supervise, mentor, and evaluate relationship managers or junior staff.
- Monitor team performance and ensure business targets are achieved.
- Ensure compliance with banking regulations, company policies, and risk management standards.
- Prepare business reports, forecasts, and portfolio reviews for senior management.
Senior corporate and Regional Banking
East Africa Bank
Djibouti, Djibouti
2020.05 - 2026.05
- Participate in the development and implementation of the branch sales plan and programs for the business segment ensuring the consistency with the overall business plan of the Bank.
- Achieve the agreed individual sales targets ensuring the compliance with Bank's policies and procedures to support the realization of the branch targets, particularly those of the business segment
- Promote the Bank's products to new and existing customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sales targets.
- Develop existing client relationships, if potential exists, to upgrade them into the Commercial Segment
Corporate officer
East Africa Bank
, Djibouti
2018.05 - 2020.05
- Delivered tailored financial solutions for businesses, facilitating their growth and expansion plans.
- Managed a portfolio of high-value accounts diligently, this resulted in a higher retention rate amongst our clientele.
- Streamlined operational processes for improved efficiency in banking services.
- Achieved customer satisfaction with prompt resolution of banking disputes.
Education
Bachelor of Arts - Accounting
University of Rift Valley
Addis Ababa, EthiopiaSkills
- Trade Finance Operations
- Letters of Credit & Bank Guarantees
- Islamic Banking Products & Sharia Compliance
- Credit Analysis & Risk Assessment
- SME & Commercial Banking
- Business Development & Client Acquisition
- Regulatory Compliance & AML Awareness
- Microsoft Office Suite & QuickBooks
- Strong analytical and problem-solving abilities
- Excellent interpersonal and client relationship skills
- High attention to detail and accuracy
- Ability to manage workload under pressure
- Strong teamwork and collaboration skills
- Results-driven and customer-focused approach
Certification
- Certified Islamic Banker (CIB) – CIBAFI, 2023
- Advanced Diploma in Islamic Finance – 2023–2024
INTERESTS
Financial market research, Reading and professional development, Traveling and cultural learning, Football
Languages
Somali — Native
English — Advanced
Arabic — Proficient
French — Intermediate
Affiliations
- Playing Football
- Reading Holy Quran
Timeline
Senior Supervisor Relationship Manager Corporate
East Africa Bank
2026.05 - Current
Senior corporate and Regional Banking
East Africa Bank
2020.05 - 2026.05
Corporate officer
East Africa Bank
2018.05 - 2020.05
Senior Officer – International Banking
East Africa Bank
2018.05 - 2026.07
Bachelor of Arts - Accounting
University of Rift Valley