Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic
Hassan HAMOUD

Hassan HAMOUD

Djibouti,DJ

Summary

Results-driven Logistics and Supply Chain Specialist with over 8 years of experience in commercial and humanitarian sectors and managing high-volume freight forwarding, transportation, warehousing, procurement, and international impex operations across Africa (Djibouti, Madagascar, Chad) Demonstrates ability to optimize Supply chain processes, lead multi-cultural teams, and deliver impactful logistics solutions in complex, high-pressure environments with proven expertise in:

✔ Large-Scale Warehousing ✔ Shipping, Ports operations & Impex Customs clearances: ✔ Logistics contracts and strategic sourcing: ✔Performance optimization and business development: ✔ Leadership

Overview

14
14
years of professional experience
1
1
Certification

Work History

Logistics Officer – Operations & Warehousing

World Food Programme
Farchana
02.2024 - 01.2025
  • Led humanitarian logistics hub of + 12,000 Metrics tones storage capacity equivalent to 10.000 sqm. Ensuring standards compliance in warehousing, commodity accounting, and quality control with a monthly turnover of + 6000 MT/Month of mixed commodities. (Total 2024 turnover approx. 75000 MT for Chad and 25000Mt for Sudan cross-border corridor)
  • Supply Chain Optimization: Weekly basis in-depth analysis of distribution requirements vs. stock levels, producing reports that improved pipeline pull order by 40% for programs activities like refugee assistance, school feeding, nutrition and Sudan cross-border operations.
  • Transport & Dispatch Efficiency: Manage and optimize transport allocation plans, reducing delivery delays by 30 % through downstream loading schedules, optimized routing and real-time monitoring.
  • Stock and Inventory control: Monitor precise data-driven record in the corporate ERP system Reduced stock discrepancies by achieving 98% accuracy through enhanced system tracking.
  • Fleet management: Managed a fleet of 20 KAMAZ trucks, implementing strategic route optimizations and allocations that reduced operational cost by 15% while consequently improving fuel efficiency.

Logistics Associate – Logistics Contracting

World Food Programme
Djibouti
06.2022 - 01.2024
  • Manage the full cycle of logistics contracting processes, from Expression of Interest (EOI) publication to vendor selection, ensuring 100% compliance with Transport & Logistics Services Manual through transparent RFQ processes, evaluation matrixes, and committee reviews.
  • Optimized procurement efficiency by analyzing real-time logistics market trends data, enabling cost savings of 10% through dynamic pricing strategies and extensive vendor negotiations. (Total contracts value of +300K USD)
  • Managed and mentored support staff, enhancing team productivity through training, workflow improvements, and performance monitoring.
  • Expand vendor pool by conducting continuous market reviews, extending the qualified supplier list by 40% in order to build competitive and reliable service providers.
  • Drive vendor performance quarterly evaluations that enabled strict service level compliance and reducing ad-hoc contractual needs to just 2% by introducing proactive operational services requirements analyses.
  • Producing monthly/quarterly analytics reports on logistics performance, cost trends, and risk assessments to enabled data-driven decision-making for senior leadership.
  • Fostered strategic supplier relationships, negotiating win-win agreements that improved service quality by 60%.

Emergency Deployment

World Food Programme
Southern Madagascar
04.2022 - 06.2022
  • Monitored end-to-end port logistics for coastal vessel discharges and hinterland distribution, ensuring 100% on-schedule delivery of 2,500+ MT of food/month to +32 FDPs and cooperating partners.
  • Optimized dispatch planning of Food Release Notes (FRNs), reducing loading time by 30% through daily targets tracking.
  • Enforced 98% LESS compliance for all dispatches, reconciling FRNs, project codes, and partner locations to eliminate reporting discrepancies.
  • Trained 5 new staff on WFP commodity management protocols, including: Physical stock reconciliation (stack cards/bin tracking), LESS system data entry for containerized cargo, Quality control during high-volume emergency dispatches.

Logistics Assistant (Shipping & Port Operations)

World Food Programme
Djibouti
08.2019 - 05.2022
  • Managed end-to-end logistics for 850+ shipments (food/non-food/medical) through Djibouti's strategic humanitarian corridor.
  • Processed shipping documents (B/Ls, certificates, phytosanitary) for: Breakbulk and containerized shipments, Temperature-controlled and hazardous medical shipments.
  • Coordinated with UNHAS airlifts and Logistics Cluster vessels for carrying lifesaving cargo.
  • Optimized customs clearance processes, reducing average processing time from 14 to 5 days through proactive documentation preparation and stakeholders’ coordination.
  • Pioneered the Container Freight Station (CFS) Daily Reporting Tracking sheet for corridor containerized cargos that: Eliminated $80K in unnecessary detention/demurrage charges annually, Improved cargo and process mapping visibility by 75%.

Air Freight Logistics Team Leader

GROUPE MARILL / TRANSIT MARILL (Freight Forwarding)
Djibouti
01.2018 - 08.2019
  • Supervised and mentored a growing team (from 5 to 10 members), ensuring swift resolution of complex logistics inquiries(import/export/transshipment) for specialized cargo, including medical supplies, temperature-sensitive goods, and emergency relief.
  • Acted as a key liaison of Airfreights shipments for several contracted UN agencies (WFP, UNICEF, WHO), NGOs, and government authorities (Customs, Ports, Airports) to facilitate urgent shipments through Djibouti’s transit hubs, reducing lead times by 20%.
  • Oversaw end-to-end customer accounts, including contract negotiations, invoicing accuracy, and payment recovery for high-profile clients (EU/US Military, UN, trading firms), contributing to a 15% increase in annual turnover.
  • Developed standardized workflows for quoting, documentation, and performance tracking, enhancing operational efficiency by 40% and reducing billing errors.
  • Generated weekly business analytics reports, tracking KPIs to drive continuous improvement in service delivery and team productivity.

Air Freight Logistics Assistant Team Leader

GROUPE MARILL / TRANSIT MARILL ( Freight Forwarding)
Djibouti
07.2017 - 01.2018
  • Reviewed and processed shipping documents (AWBs, BLs, customs forms) to ensure operational readiness and regulatory compliance.
  • Tracked cargo movement from clearance to final delivery, coordinating with field teams to resolve bottlenecks and maintain schedule adherence.
  • Monitored weekly delivery plans, ensuring 95% on-time execution through proactive follow-ups with customs brokers and transport providers.
  • Prepared accurate invoices, payment requests, and financial documentation for approval, reducing processing delays by 20%.

Customer Service Advisor

XCEED CONTACT CENTER
Egypt
06.2011 - 04.2014
  • Delivered expert online sales assistance and technical product support, resolving customer inquiries with a high first-call resolution rate.
  • Managed customer complaints and escalations effectively, improving satisfaction.
  • Offering, negotiating, and closing sales.
  • Built long-term customer loyalty through active listening, personalized solutions, and rapport-building strategies.

Education

Master Degree - Management And Business Development

Universite De Montpellier
01-2023

Bachelor’s Degree - Logistics And Transports Management

Universite De Djibouti
01-2018

Skills

  • Emotional intelligence
  • Communication Skills
  • Adaptability & Problem solving
  • Leadership
  • Logistics Execution Support System (LESS)
  • DOTS (Palantir)
  • IN-TEND (e-tendering)

Languages

French
First Language
English
Advanced (C1)
C1
Arabic
Upper Intermediate (B2)
B2

Certification

2023 : Practical Emergency Logistics Training (PELT) | (WFP) |

  • Rapid response logistics for humanitarian crises

2022 : Logistics Contracting Training (Mombasa) | (WFP)

  • Covered contracting strategies, vendor negotiation, and contract compliance

2020 : Pharma & Health Supply Chain Management | HELP Logistics (Kühne Foundation)

  • GDP compliance, temperature-controlled logistics

Managing Specialized Nutrition Food Supply Chains| (WFP)

  • Nutrition-sensitive logistics planning

2019 : Fundamentals of Six Sigma in Supply Chains | Alison

  • DMAIC framework for process improvement

Management Strategies for People & Resources | YALI Network (U.S. Department of State)

  • Leadership in resource-constrained environments

References

References available upon request.

Timeline

Logistics Officer – Operations & Warehousing

World Food Programme
02.2024 - 01.2025

Logistics Associate – Logistics Contracting

World Food Programme
06.2022 - 01.2024

Emergency Deployment

World Food Programme
04.2022 - 06.2022

Logistics Assistant (Shipping & Port Operations)

World Food Programme
08.2019 - 05.2022

Air Freight Logistics Team Leader

GROUPE MARILL / TRANSIT MARILL (Freight Forwarding)
01.2018 - 08.2019

Air Freight Logistics Assistant Team Leader

GROUPE MARILL / TRANSIT MARILL ( Freight Forwarding)
07.2017 - 01.2018

Customer Service Advisor

XCEED CONTACT CENTER
06.2011 - 04.2014

Master Degree - Management And Business Development

Universite De Montpellier

Bachelor’s Degree - Logistics And Transports Management

Universite De Djibouti

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Hassan HAMOUD