Experienced and highly motivated Deputy General Manager with over 20 years in the hospitality industry. Proven track record of enhancing operational efficiency, driving revenue growth, and delivering exceptional guest experiences. Adept at strategic planning, team leadership, and financial management. Combines strong technical skills with genuine human values, ensuring a positive and supportive work environment. Committed to maintaining the highest standards of quality and service to achieve organizational goals.
Bonjour, je suis
Ines MESSAOUDI
Deputy General Director
Rades
Profil professionnel
Vue d'ensemble
24
years of professional experience
14
years of post-secondary education
Expérience professionnelle
Marriott Intl-Sheraton Hotel DjiboutiDJIBOUTI
Administrative & Financiel Director
11.2021 - Current
Expérience professionnelle
- Creation of Hotel SOP's, policies, procedures
- Acting as General Manager during his absence
- Assisting the General Manager to review and redraw the sales strategy
- Negotiation of Suppliers-Insurance Contracts-Key Corporate Contracts
- Rationalization of the global hotel expenses
- Lead of a refurbishment for the hotel.
- Led and managed daily operations of the hotel, ensuring exceptional guest service and satisfaction.
- Developed and implemented strategic business plans to increase profitability and market share.
- Supervised and trained a team of 100+ employees across various departments, fostering a collaborative and high-performance work environment.
- Monitored financial performance, preparing budgets and financial reports to optimize cost management and revenue.
- Coordinated with the marketing team to enhance the hotel’s online presence and guest engagement.
- Ensured compliance with health, safety, and hospitality regulations, maintaining the highest standards of quality
Seabel GroupTunis
Administrative and Financial Director
03.2021 - 11.2021
Expérience professionnelle
- Management of the group's projects (construction of a business hotel with 105 rooms and a hotel school under the sign of the Lausanne EHL)
- Ensure full compliance to hotel operating controls, SOP's, policies, procedures, and service standards
- Lead all key property issues including capital projects, customer service and refurbishment
- Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget
- Asset management
- Deliver hotel budget goals and set other short- and long-term strategic goals for the property
- Developing improvement actions, carry out costs savings
- P&L Analyze and control.
Belgat Company ConsultingTunis
Administrative & Financial Director
09.2019 - 03.2021
Expérience professionnelle
- Implementation & audit of internal procedures
- Produced yearly Budget, Business Plan, and monthly Forecasts
- Leading the EXCOM.
- Pre-opening budgets
- Accounting & operations procedures
- Human Resource Management
- Developing improvement actions, carry out costs savings
Société de gestion Hôtelière S.G.HTunis
Administrative and Financial Director
01.2018 - 06.2019
Expérience professionnelle
- Optimization of the available manning and adjustment vs budget vs actual
- Aggressively initiated and execute a comprehensive operation plan for boosting profits and visibility
- Positioning the hotel on the market, sales strategy, and marketing alignment
- Ensure full compliance to Hotel operating controls, SOP's, policies, procedures, and service standards
- Lead all key property issues including capital projects, customer service and refurbishment
- Revenue strategy planning for rooms and F&B
- Creation of group SOP's, policies, procedures, and control for the property.
Novotel Tunis & Ibis TunisTunis
Administrative and Financial Director
08.2011 - 12.2017
Expérience professionnelle
- Fully responsible for these 2 new opened properties of 278 bedrooms
- Management of the pre-opening & opening phase
- Establishment pre-opening budgets and the internal procedures manual
- Assist the General Manager for commercial strategy and coordination with the team to achieve the Objectives
- Ensure all decisions (with General Manager) are made in the best interest of the hotels and management
- Manage on-going profitability of the hotels, ensuring revenue and cost saving targets are met
- Leading relations with challenging owning company
- Training team for operational/financial procedures of Accor Group
- Personal involvement in negotiation of key corporate contracts.
Tunisia Hôtels & Resorts (Headoffice Accor Group in Tunisia)Tunis
Assistant Administrative and Financial Director
07.2001 - 07.2011
Expérience professionnelle
- Transfer with the hotel owners at the end of the management mandate by Accor
- Consolidation & audit of management reports
- Control of the budget monthly / annually
- Creation of the full hotel Training Plan
- Monitoring of investments/physical inventories (10 hotels)
- Management of renovation projects
- Assets Management.
Formation
Ecole Superieure De Commerce De SFAX SFAX
Maitrise en Sciences Comptables from Finance-Comptabilite
09.1996 - 06.2000
Formation
Lycee Farhat HachedRades
Baccalaureat from Sciences Experimentale
09.1987 - 06.1996
Formation
Cabinet The Loft CoworkingTunis
Coach International from Soft Skills
10.2019 - 06.2020
Formation
Cabinet FORMASOFT Tunis
Praticienne P&L from Soft Skills
07.2019 - 09.2019
Formation
Dale Carnegie Tunis
Leadership & Management from Soft Skills
09.2013 - 11.2013
Formation
Compétences
- Project Management-Renovation & Refurbishment (including Assets Management,)
- Pre-opening and Opening entities
- Financial Management with budgeting & Analytical Skills
- HR Skills: Training & Union Negotiations/People Management: Teamwork
- Strategic leadership with effective communication and helpful organization
- Strategic Planning and Execution with Clever Negotiation
- Problem Solving and Decision Making for Operational Efficiency and Guest Service Excellence
- Preparation & Presentation of the Board Meeting
Personnalisé
Personnalisé
- Pre-Opening & refurbishing
- Handover Closing Hotels
- Strategic Thinking
- Strategic Operational & Financial Planning
- Leading all departments
- Problem solving
- Production of business unit specific SOP's, Training Guides,Handbooks &Training Plans
- Assets Management/Inventories
- Creation & implementation of marketing strategy
- Official relationship (Bank-Government)
- Strong Budgeting, Rolling forecast, Cost and Expenses Control
- Strategies for Guest Satisfaction growth
- International recruitment
- Coordination for the installation and upkeep of Opera / Material Control / Tiger / Oasys / Micros/Sage RH/ SUN for accounting.
- Development of OS&E and FF&E strategy & schedules
Informations complémentaires
Informations complémentaires
- Theatre
- Scuba Diving in club
- Photography
- Decoration
- Travel
- Yoga
Langues
Anglais
Courant
Français
Expérimenté (C2)
Arabe
Langue maternelle
Italien
Débutant
Projets réalisés
Projets réalisés
Successful opening of 2 Hotels managed by Accor Novotel-Ibis Tunis.
Implementation of operating and accounting procedures at Ibis & Novotel: thus, reducing the monthly reporting period by 2 days.
Implementing operational Tools
Review and implement all Accor brand standards and Finance Procedure
Successful negotiation with the tax authorities on behalf of the Accor Group, which made it possible to recover more than 50% of the taxation proposed by the Tax authority.
Successful implementation of the social plan on behalf of the Accor group.
Successful Handover of Hotels at the end of the management contract
Frise chronologique
Administrative & Financiel Director
Marriott Intl-Sheraton Hotel Djibouti
11.2021 - Current
Administrative and Financial Director
Seabel Group
03.2021 - 11.2021
Cabinet The Loft Coworking
Coach International from Soft Skills
10.2019 - 06.2020
Administrative & Financial Director
Belgat Company Consulting
09.2019 - 03.2021
Cabinet FORMASOFT
Praticienne P&L from Soft Skills
07.2019 - 09.2019
Administrative and Financial Director
Société de gestion Hôtelière S.G.H
01.2018 - 06.2019
Dale Carnegie
Leadership & Management from Soft Skills
09.2013 - 11.2013
Administrative and Financial Director
Novotel Tunis & Ibis Tunis
08.2011 - 12.2017
Assistant Administrative and Financial Director
Tunisia Hôtels & Resorts (Headoffice Accor Group in Tunisia)
07.2001 - 07.2011
Ecole Superieure De Commerce De SFAX
Maitrise en Sciences Comptables from Finance-Comptabilite
09.1996 - 06.2000
Lycee Farhat Hached
Baccalaureat from Sciences Experimentale
09.1987 - 06.1996
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