Kendrick Hudson
Djibouti,Africa
Summary
Competent Telecommunications Technician bringing years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
8
8
years of professional experience
Work History
Senior Telecommunications Technician
Rome Research/ Tyto Athene
07.2022 - 05.2024
- Utilized advanced diagnostic tools to identify the root cause of system failures, implementing targeted solutions to prevent future occurrences.
- Facilitated clear communications between remote teams by setting up reliable video conferencing systems.
- Streamlined workflow processes with effective cable management and routing techniques.
- Minimized downtime due to equipment failure with thorough preventative maintenance programs.
- Enhanced network security by implementing encryption protocols and firewalls to protect sensitive information.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Researched and recommended network and data communications hardware and software.
- Performed preventive maintenance of telecommunications equipment.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Established strong working relationships with vendors, negotiating favorable terms for equipment purchases and maintenance contracts.
- Collaborated with team members to develop comprehensive project schedules, ensuring timely completion of assignments.
Service Desk Analyst
CACI/ Vectrus
05.2018 - 07.2022
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
- Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
- Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Conducted regular reviews of service desk metrics to identify areas for improvement and implement enhancements accordingly.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted in development of system security protocols.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
ADPE Desktop Support
Vectrus
10.2016 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Patched software and installed new versions to eliminate security problems and protect data.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Developed detailed documentation for internal procedures and processes to promote consistency among team members.
- Performed encryption, firewalls and patch management to implement and maintain system security.
- Conducted thorough evaluations of new technology solutions before implementation, ensuring compatibility with existing infrastructure requirements while meeting organizational needs for growth and innovation opportunities.
- Designed Sharepoint master page and page layouts.
- Designed tailored engineering solutions for customers based upon key requirements.
- Offered assistance in implementing and developing training programs.
Education
Information Technology Project Management
Skills
- Fiber Optic Splicing
- Network Troubleshooting
- Training and mentoring
- Satellite Communications
- LAN and WAN Technologies
- Switches and routers
- VoIP Configuration
- Configuration Management
- VoIP Systems
Top Secret Clearence
Top Secret Clearence T5
Timeline
Senior Telecommunications Technician - Rome Research/ Tyto Athene
07.2022 - 05.2024
Service Desk Analyst - CACI/ Vectrus
05.2018 - 07.2022
ADPE Desktop Support - Vectrus
10.2016 - 05.2018
Abraham Baldwin College - , Information Technology Project Management
Certification
- CCNA - Cisco Certified Network Associate
- CompTIA Security+
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