Larry Pon Jr
Manager
Corpus Christi,TX
Summary
Fully COVID vaccinated. A 23-year navy veteran experienced with executive management, project management, health care administration, customer service, training development, and public health operations. Supervised multiple personnel in austere environments building customer service relationships with american citizens, allies and foreign nationals throughout the world. Dedicated to mission success!
Overview
15
15
years of professional experience
22
22
years of post-secondary education
Work History
Claims Benefit Advisor
Texas Veterans Commission
Corpus Christi, TX
06.2021 - 09.2021
- Educate, complete and submit military disability claims, pensions, housing and death benefits for 6,000 veterans. Successfully completed six disability increases, six initial disability claims, three death benefits and one clothing allowance for veteran clients throughout South Texas which resulted in clients receiving full benefits with zero discrepancies.
Certified Medical Assistant
Naval Health Clinic Corpus Christi
Corpus Christi, TX
09.2019 - 06.2021
- Provided expert medical assistance, prescription refills, referral processing and resolved customer complaints for 3,000 beneficiaries throughout South Texas region.
- As HEDIS team manager increased HEDIS metrics from 34% to 97% for 9,000 beneficiaries enrolled in Naval Health Clinic Corpus Christi.
Executive Medical Manager
Naval Health Clinic Corpus Christi
Corpus Christi, TX
05.2016 - 09.2019
- Led 24 medical assistants, nine doctors, and three nurses in 2,000 patient encounters ensuring patient's receiving highest quality care resulting in clinic receiving the highest customer award and patient care satisfaction in Navy Medicine East.
Executive Medical Manager
USS PORT ROYAL
Joint Base Pearl Harbor-Hickam, HI
04.2013 - 04.2016
- As Senior Medical Department Representative in sole medical provider for a U.S. Naval ship, supervised two employees in administering 340 audiograms, 312 dental exams, 200 physicals and154 lab draws which resulted in an overall medical readiness of 97.9%.
Supervisor/Instructor
Surface Warfare Medical Institute School
San Diego, CA
04.2009 - 03.2013
- Instructed two classes comprised of 62 students in microbiology, customer service relations, food sanitations and infectious disease resulting in a 95% passing rate.
- Delivered 828 hours of instruction, updated 32 lesson plans, and 13 examinations improving effectiveness of training from 64% to 97%.
- Responsible for $256K of equipment and supplies. After completing an in-depth research and cost analysis identified equipment for a joint training facility, saving the facility in $50k in cost avoidance.
Supervisor/Preventive Medicine
Naval Hospital Corpus Christi
Corpus Christi, TX
07.2006 - 03.2009
- Managed and mentored six employees in advancement which led to two awards and four promotions.
- Implemented two databases streamlining treatment, training, compliance and reporting for 200 infectious disease patients and food workers throughout South Texas.
Education
No Degree - Surface Warfare Independent Duty Corpsman
Navy Medicine Education And Training Command
San Diego, CA 01.2012 - 02.2013
No Degree - Master Training Specialist
Navy Medicine Education And Training Command
San Diego 05.2009 - 12.2011
Bachelor of Science - Health Care Management
Touro College
Cypress, CA 06.2003 - 06.2021
No Degree - Preventive Medicine Technician
Navy Medicine Education And Training Command
San Diego, CA 12.1999 - 09.2000
Skills
Complaint resolution
Medical terminology knowledge
Creative problem solving
Staff Management
Strategic planning
Verbal and written communication
Project Management
Coaching and mentoring
MS Office expert
Logistics policies and procedures
Excellent time management skills
Effective problem solver
Adherence to high customer service standards
HEDIS Champion
Timeline
Claims Benefit Advisor
Texas Veterans Commission
06.2021 - 09.2021
Certified Medical Assistant
Naval Health Clinic Corpus Christi
09.2019 - 06.2021
Executive Medical Manager
Naval Health Clinic Corpus Christi
05.2016 - 09.2019
Executive Medical Manager
USS PORT ROYAL
04.2013 - 04.2016
No Degree - Surface Warfare Independent Duty Corpsman
Navy Medicine Education And Training Command
01.2012 - 02.2013
No Degree - Master Training Specialist
Navy Medicine Education And Training Command
05.2009 - 12.2011
Supervisor/Instructor
Surface Warfare Medical Institute School
04.2009 - 03.2013
Supervisor/Preventive Medicine
Naval Hospital Corpus Christi
07.2006 - 03.2009
Bachelor of Science - Health Care Management
Touro College
06.2003 - 06.2021
No Degree - Preventive Medicine Technician
Navy Medicine Education And Training Command
12.1999 - 09.2000