Summary
Overview
Work History
Education
Skills
Interests
People empowerment
Timeline
Generic

LINDA AHMED QALIB

Personal Assistant
DJIBOUTI

Summary

Dynamic and seasoned Personal Assistant with a proven track record in customer service and operations management. Expert in coordinating events and optimizing workflows. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

Recognized for maintaining confidentiality and delivering exceptional administrative support, ensuring seamless communication and client satisfaction.

Proficient in MS Office and adept at multitasking in fast-paced environments.

Overview

17
17
years of professional experience
2
2
Languages

Work History

Office Manager

Michael Bruno LLC / Relyant Global LLC
12.2012 - 05.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.

Travel Guide

MWR Djibouti ( Camp Lemmonier)
06.2011 - 11.2012
  • Arranged travel accommodations for groups
  • Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Mentored new team members by sharing industry knowledge and best practices to facilitate their professional development as travel guides.
  • Led engaging group tours, sharing relevant historical facts and cultural insights to enrich the overall experience.
  • Organized successful group outings by coordinating logistical details such as transportation arrangements, dining reservations, and activity bookings.
  • Streamlined booking processes for improved efficiency, ensuring timely confirmations and itinerary updates.
  • Developed comprehensive itineraries that catered to diverse traveler needs and preferences, leading to high levels of satisfaction.
  • Addressed customer concerns promptly, demonstrating strong problem-solving abilities and commitment to client satisfaction.
  • Safeguarded client safety during tours through diligent risk assessment procedures prior to departure.
  • Built personal relationships with guests to promote positive experiences.
  • Accompanied diverse groups through exhibitions, providing fun, memorable experiences for each patron.

Front Office Reservation Supervisor

BATEAUX LONDON
02.2007 - 08.2010
  • Conducted regular audits of reservations database, eliminating discrepancies for streamlined operations.
  • Coordinated group bookings effectively, catering to unique requirements while optimizing available resources.
  • Assisted in the development of promotional packages to attract new guests and increase revenue opportunities.
  • Trained new employees on reservation procedures, ensuring consistency in performance and customer service standards.
  • Reduced booking errors with diligent reservation management and clear communication among team members.
  • Maintained accurate records of special requests from guests, ensuring proper follow-up by relevant departments.
  • Established strong relationships with corporate clients, securing repeat business through exceptional service delivery.
  • Managed a team of reservation agents, providing ongoing training and support to ensure quality performance.
  • Optimized workforce scheduling based on historical data analysis resulting in better staff utilization during peak times without compromising service levels.
  • Resolved customer complaints professionally, maintaining positive company reputation and guest satisfaction.
  • Collaborated with sales and marketing teams to develop promotional offers that attracted new customers.
  • Implemented effective upselling techniques to maximize revenue per booking.
  • Handled billing information over phone.

Education

High School Diploma -

Southwark College: GCSEs English (B) And Maths (C)
LONDON
04.2001 -

GED -

Southwark College: AVCE Double Award in Travel
LONDON
04.2001 -

Skills

Customer service

Administrative support

Office management

Data entry

Workforce management

Operations management

Billing

Scheduling and calendar management

Customer relations

Expense reporting

Project management

Contract administration

Travel coordination

Event coordination

Mail handling

Senior leadership support

MS office

Multitasking

Interests

World peace

People empowerment

I like to build people skills and mind set.

I take joy in seeing people succeed.

I drive leaders to better lead.


Timeline

Office Manager

Michael Bruno LLC / Relyant Global LLC
12.2012 - 05.2024

Travel Guide

MWR Djibouti ( Camp Lemmonier)
06.2011 - 11.2012

Front Office Reservation Supervisor

BATEAUX LONDON
02.2007 - 08.2010

High School Diploma -

Southwark College: GCSEs English (B) And Maths (C)
04.2001 -

GED -

Southwark College: AVCE Double Award in Travel
04.2001 -

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LINDA AHMED QALIBPersonal Assistant