Mahamoud Nour
Summary
Graduate with an Honors Bachelor’s in Social Sciences, specializing in International Development and Globalization from the University of Ottawa, with hands-on experience in international development, policy analysis, and project management. Experienced in supporting program design, monitoring and evaluation, and stakeholder engagement across multiple countries. Currently pursuing a Master’s in Public Affairs, specializing in International Public Management at Université Laval, aiming to drive impactful global policy and foster international collaboration.
Overview
4
4
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Junior Project Advisor
GIZ (Deutsche Gesellschaft Für Internationale Zusammenarbeit GmbH)
06.2025 - 09.2025
- Collected and analyzed project data to support Monitoring & Evaluation activities.
- Assisted in drafting technical articles for websites, blogs, and social media.
- Designed project-specific visual materials, including posters and infographics.
- Conducted background research and contributed to field data collection.
- Participated in international missions: Nairobi, Kenya (Djibouti & Kampala Declarations M&E training) and Addis Ababa, Ethiopia (SIMPI Mid-Term Evaluation).
- Developed and implemented data collection tools, ensuring data accuracy and reliability.
- Prepared reports and presentations for stakeholders, effectively communicating project results and recommendations.
Program Policy Officer
Ministère des Affaires étrangères et de la cooperation international
01.2025 - 06.2025
• Manage and monitor bilateral relations between Djibouti and European and American states within the Europe-Americas Sub-Directorate.
• Draft diplomatic notes, synthesis note, note verbale, strategic analyses, and briefs for policymakers.
• Prepare and contribute to negotiation documents and bilateral diplomatic exchanges.
• Analyze cooperation agreements and oversee their implementation.
• Participate in research at the Institute of Diplomatic Studies, focusing on geopolitical dynamics, foreign policies, and international security issues.
• Coordinate with various government departments to ensure alignment in foreign policy strategy and objectives.
Sales Associate
University of Ottawa Students' Union, Syndicat Étudiant De L'Université D'Ottawa
11.2023 - 06.2024
- Ensured high levels of customer satisfaction through excellent sales service.
- Assessed customer needs, and provided assistance and information on product features.
- Welcomed customers to the store, and answered their queries.
- Met and exceeded departmental sales goals on a monthly, quarterly, and yearly basis.
- Went the extra mile to drive sales and maximize business opportunities.
- Maintained stock availability and organized the presentation of assigned areas.
Program innovator officer
Alternatives
01.2023 - 05.2023
- Provided general support to the research team in the implementation of projects, analysis, and mobilization on freedom of expression, and internet rights.
- Participated in the development of tools and methodologies for data collection, and created bibliographies.
- Produced reports and other informational documents to summarize research findings.
- Contributed to the development of a technological platform to securely document and catalog socio-economic rights violations in Tunisia.
- Supported FTDES’s communication strategy on environmental rights, including social media management, and creating awareness tools.
- Created a map of polluted areas as an advocacy tool to urge the government to take effective action on pollution.
- Led training on waste management, responsible consumption, and sustainable development for local civil society.
- Led a project research on the migration crisis in Tunisia by also interviewing illegal migrants in the city of Monastir.
Sales Representative
Kognitive Sales Solutions
10.2021 - 07.2022
- Selling products or services to customers and representing the brand. This includes asking questions to pinpoint the best offerings, giving demos or presentations, and maintaining customer relationships.
- Reaching out to potential leads through various channels, such as email, phone, text, and social media.
- Negotiating with leads and using persuasion techniques to overcome objections, landing deals that are beneficial to the company, while providing customers with optimal value.
- Submitting and processing orders to ensure customers receive the products or services they request on time.
- Participating in company meetings with sales managers and other sales reps, typically involving a recap of recent results and accomplishments to show that sales quotas are being met.
Customer Service Representative
NTT Ltd.
04.2021 - 06.2021
- Handle a high volume of incoming phone calls.
- Generate sales leads.
- Identify and assess customer needs to ensure satisfaction.
- Build long-term relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, complete, and reliable information using the appropriate methods and tools.
- Meet personal and team sales targets as well as call handling quotas.
- Manage customer complaints by offering appropriate solutions and alternatives within the required time frame, ensuring follow-up until resolution.
- Maintain records of customer interactions, process customer accounts, and manage documentation.
- Adhere to communication procedures, guidelines, and company policies.
- Go the extra mile to engage and retain customers.
Education
Master of Arts - Public Affairs, International Public Management
University of Laval
Quebec City, Canada 04.2001 -
Bachelor of Arts - Social Science specialized in International Development and Globalization
University of Ottawa
Ottawa, Ontario 04.2001 -
High School Diploma -
Lycée Francais Guebrée Mariam
Addis Ababa, Ethiopia 04.2001 -
Skills
- Multilingual
- Analytics
- Organizational Skills
- Research
- Easily Adaptable
- Multicultural Education
- Analytical Skills
- Attention to Detail
- Communication
- Public Speaking
- Project Development
- Program Management
- Research & Development
- Qualitative Research
- Qualitative Analysis
- Quantitative Research
- Quantitative Analysis
Certification
EPTC 2: FER | Government of Canada, October 2021
Awards
International mobility scholarship, March 2023
Best operational service of the year, April 2024
Timeline
Junior Project Advisor
GIZ (Deutsche Gesellschaft Für Internationale Zusammenarbeit GmbH)
06.2025 - 09.2025
Program Policy Officer
Ministère des Affaires étrangères et de la cooperation international
01.2025 - 06.2025
Sales Associate
University of Ottawa Students' Union, Syndicat Étudiant De L'Université D'Ottawa
11.2023 - 06.2024
Program innovator officer
Alternatives
01.2023 - 05.2023
Sales Representative
Kognitive Sales Solutions
10.2021 - 07.2022
Customer Service Representative
NTT Ltd.
04.2021 - 06.2021
Master of Arts - Public Affairs, International Public Management
University of Laval
04.2001 -
Bachelor of Arts - Social Science specialized in International Development and Globalization
University of Ottawa
04.2001 -
High School Diploma -
Lycée Francais Guebrée Mariam
04.2001 -
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