Michael Angelo Beltran
Djibouti
Summary
Dynamic operations specialist with expertise in process optimization and collaborative communication. At National Air Cargo, enhanced workflow efficiency and inventory management. Proven track record in project coordination and problem-solving, driving improvements in cargo handling and passenger services. Recognized for implementing strategies that increased efficiency by 20%, ensuring safety and customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as Turnaround Coordinator position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Specialist
National Air Cargo
03.2021 - Current
- Assisted in coordinating daily operational tasks to ensure efficient workflow.
- Supported data entry and documentation processes for inventory management systems.
- Contributed to team meetings by providing input on process improvements.
- Monitored supply levels and communicated needs to appropriate departments.
Air Cargo Handler
Diplomat Freight Services
07.2019 - 08.2020
- Operated cargo handling equipment to ensure safe and efficient loading and unloading of aircraft.
- Conducted routine inspections of cargo to maintain compliance with safety regulations and protocols.
- Coordinated with team members to streamline workflow and enhance operational efficiency during peak hours.
- Implemented best practices for cargo securing techniques, minimizing damage during transport.
Passenger Service Supervisor
Diplomat Freight Services (DFS)
11.2017 - 07.2019
- Supervised daily operations of passenger service team, ensuring compliance with safety and quality standards.
- Trained and mentored staff on customer service techniques and operational procedures to enhance team performance.
- Implemented process improvements that increased efficiency in passenger boarding and check-in procedures.
- Coordinated schedules and workflow for passenger services, optimizing resource allocation during peak periods.
- Addressed customer inquiries and complaints promptly, ensuring high levels of satisfaction and support resolution efforts.
Air Cargo Handler
Diplomat Freight Services (DFS)
09.2012 - 10.2017
- Assisted in inventory management by tracking shipments and maintaining accurate records of cargo movement.
- Collaborated with logistics teams to optimize flight schedules and cargo capacity utilization.
- Resolved issues related to cargo discrepancies through effective communication and problem-solving skills.
- Adapted quickly to changing schedules or priorities while maintaining a high level of performance under pressure, contributing to overall operational success within the air cargo division.
- Trained new staff on safety standards, equipment operation, and efficient cargo handling procedures.
Security Guard and Escort
Environmental Chemical Corporation (ECC)
09.2010 - 05.2012
- Monitored facility access and maintained security protocols to ensure a safe environment.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms, emergencies, and incidents, ensuring appropriate action was taken.
- Collaborated with law enforcement during investigations and incident reporting processes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
Associate of Business - Entrepreneurship
Tarlac College of Agriculture
Camiling Tarlac PhilippinesSkills
- Process optimization
- Project planning
- Collaborative communication
- Project coordination
- Teamwork and collaboration
- Problem-solving
Certification
- Forklift Safety & Maintenance Training - 2013
- Dangerous Goods Training 2017
- Dangerous Goods Training 2019
- Dangerous Goods Training 2022
- Dangerous Goods Training 2024
Timeline
Operations Specialist
National Air Cargo
03.2021 - Current
Air Cargo Handler
Diplomat Freight Services
07.2019 - 08.2020
Passenger Service Supervisor
Diplomat Freight Services (DFS)
11.2017 - 07.2019
Air Cargo Handler
Diplomat Freight Services (DFS)
09.2012 - 10.2017
Security Guard and Escort
Environmental Chemical Corporation (ECC)
09.2010 - 05.2012
Associate of Business - Entrepreneurship
Tarlac College of Agriculture