Raymundo Disla De La Cruz
Garfield
Summary
Dynamic, mission-driven IT professional with over 6 years of hands-on experience in IT support, network administration, and SATCOM operations. Proven track record in troubleshooting complex systems and delivering exceptional technical support in high-tempo environments. Highly adaptable to rapidly changing technologies while maintaining a strong focus on efficiency and user satisfaction. Committed to continuous growth in the industry, staying current with emerging and established technologies to achieve a position as a network engineer.
Overview
6
6
years of professional experience
2
2
Certification
Work History
SATCOM O&M Support
Tracesystemsinc
01.2025 - Current
- Operated and maintained Satellite Terminals STT, SNAP, SNN and DKET systems across X, Ka, and Ku bands.
- Ensured reliable long-haul communications in austere environments using military and commercial SATCOM/ Satellite communication.
- Conducted cross-polarization, signal acquisition, and troubleshooting procedures.
- Provided Tier 1/2 service desk support for NIPR/SIPR and secure voice/data systems.
- Documented and resolved incidents in accordance with military ITIL standards.
Communication Systems Network Specialist
US Army
02.2024 - 12.2024
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Collaborated with external consultants and vendors as needed, ensuring timely delivery of high-quality networking solutions that meet or exceed organizational requirements.
- Provided hands-on training sessions for staff members on various networking topics such as VPNs, firewalls, routers/switches configurations.
- Performed configuration and troubleshooting of Cisco routing/switching platforms.
- Documented all server and network problems and other unusual events in detail.
- Provided end-user support including troubleshooting, software installation, and hardware configuration.
- Maintained and monitored network infrastructure, resolved connectivity issues.
- Managed Active Directory accounts, security permissions, and access control.
- Supported VOIP, printer services, and remote access VPNs.
Communication Network Systems Specialist
US Army
11.2022 - 02.2024
- Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
- assisted as a service desk/help desk specialist to provided services to multi-type of costumers
- co-system/network administrator for the regular operation and maintenance of the network and servers on our domain
- obtain new skills for the microsoft work place like microsoft offices and licenses like offices 365 and 2016, and active directory
- Supported and administered tactical and garrison-based network systems.
- Configured Cisco routers/switches, managed patch panels and cabling.
- Conducted network health checks, traffic analysis, and bandwidth optimization.
- Implemented security protocols and encryption standards for classified environments.
Multichannel Transmission Systems Operator
US Army
01.2020 - 10.2022
- Assisted with compliance documentation and routine audits.
- set up satellite systems for military environment and configured network terminal on LANs/ WAN using standard Cisco Switch/Routers
- having projected for set-up multiple satellites terminal (like STT.SNAP, SNN...etc) for the US.Army
- Troubleshooted Satellite terminals and doing a set-up for VSAT modems and configure this terminal to sat-lock the right satellite during deployment status and keep a good performant during operation
Education
Army Advanced Individual Training (AIT)
Fort Gordon11-2020
High School Diploma -
Instituto Evangelico
Dominican Rep.07-2019
Associate of Science - Computer And Information Sciences
Army Military University
West VirginiaSkills
- Active Secret Security Clearance
- Technical support for network equipment
- Clear operational records
- Satellite communication operations
- Network device administration
- Active Directory management
- VoIP technology expertise
- Technical troubleshooting
- Experience with Remedy and ServiceNow
- CompTIA Network certification
- CompTIA Security certification
- Military communication expertise
- FDMA/TDMA proficiency
- Technical Troubleshooting
- Effective team collaboration
- Tcp/ip protocol knowledge
- Customer support
- System deployment
- Understanding OSI network layers
- System software deployment
- Equipment servicing
- Network setup
- End-user training
- Proficient in cable termination
- Problem identification
- Skilled in Microsoft Office applications
- Maintenance coordination
Certification
- Comptia Network + Certification -
- Comptia Security + Certification
- Advances Vsat operator technician Certification
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
SATCOM O&M Support
Tracesystemsinc
01.2025 - Current
Communication Systems Network Specialist
US Army
02.2024 - 12.2024
Communication Network Systems Specialist
US Army
11.2022 - 02.2024
Multichannel Transmission Systems Operator
US Army
01.2020 - 10.2022
Army Advanced Individual Training (AIT)
High School Diploma -
Instituto Evangelico
Associate of Science - Computer And Information Sciences
Army Military University
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