Souleika OMAR MOHAMED
Summary
Dedicated and seasoned professional with over 12 years of experience in Administration and Commercial Management. Proven track record of orchestrating seamless office operations, optimizing workflows, and fostering a productive work environment. Adept at leveraging strong organizational skills, precise attention to detail, and effective communication to streamline administrative processes. Recognized for problem-solving abilities and adeptness in handling conflicting priorities. Possesses an in-depth understanding of regulations and government procedures. Ready to drive efficiency and productivity as an integral member of your team.
Overview
21
21
years of professional experience
Work History
Business Owner
EMPIRE
04.2021 - Current
- Identifying reliable suppliers and manufacturers for a diverse range of furniture.
- Negotiating contracts and terms with suppliers to ensure competitive pricing and quality products.
- Monitoring stock levels, tracking product trends, and ensuring a well-balanced inventory mix.
- Conducting regular audits to assess inventory turnover rates and identify slow-moving items.
- ]Providing excellent customer service by assisting customers in selecting suitable furniture.
- Managing the sales process, from greeting customers to processing transactions and arranging deliveries.
- Designing and arranging store displays to showcase furniture in an appealing and accessible manner.
- Updating displays regularly to reflect new arrivals, seasonal trends, and promotions.
- Creating and executing marketing campaigns to promote the store, including online and offline strategies.
- Managing the store's website, social media profiles, and online listings to enhance visibility.
- Hiring, training, and supervising sales associates, administrative staff, and delivery personnel.
- Creating and managing budgets, tracking expenses, and ensuring the store operates within financial targets.
- Handling payroll, bookkeeping, and financial reporting.
- Actively seeking customer feedback and reviews to gauge satisfaction levels and identify areas for improvement.
- Addressing customer inquiries, concerns, and complaints in a professional and timely manner.
- Overseeing the maintenance and cleanliness of the store, ensuring a safe and welcoming environment.
- Implementing security measures to protect both merchandise and employees.
- Staying informed about current furniture trends, industry developments, and customer preferences.
- Conducting market research to identify potential growth opportunities and areas for expansion.
- Building and maintaining strong relationships with suppliers, manufacturers, and contractors.
- Cultivating long-term relationships with repeat customers through exceptional service and personalized attention.
Administrative Assistant / Sales Support
Kenya Airways
01.2011 - 09.2020
- Calendar Management: Scheduling and coordinating meetings, appointments, and events for the executive
- This includes arranging travel itineraries and accommodation
- Email and Communication Management: Handling and prioritizing incoming emails and correspondence
- Drafting and responding to emails on behalf of the executive
- Document Preparation and Management: Creating, editing, and formatting documents, reports, presentations, and spreadsheets
- Ensuring that all materials are accurate and well-organized
- Meeting Coordination: Arranging and preparing materials for meetings
- Taking minutes, tracking action items, and following up on tasks assigned during meetings
- Gatekeeping and Communication Liaison: Acting as the first point of contact for the executive
- Screening and directing phone calls, inquiries, and requests to appropriate parties
- Travel Arrangements: Planning and coordinating travel logistics, including booking flights, hotels, transportation, and ensuring all necessary travel documents are in order
- Office Organization and Maintenance: Maintaining an organized and efficient office environment
- Ordering and managing office supplies and equipment
- Research and Information Gathering: Conducting research on various topics, compiling data, and preparing reports or summaries for the executive's review
- Confidentiality and Discretion: Handling sensitive and confidential information with the utmost discretion and ensuring that privacy is maintained
- Project Coordination: Assisting with special projects, which may include research, planning, and execution
- Coordinating with various departments
- Task Delegation: Acting as a point of contact between the executive and other team members
- Assigning tasks and following up to ensure completion
- Problem Solving and Decision Making: Assisting in resolving operational issues and making decisions on behalf of the executive when necessary
- Time Management and Prioritization: Managing the executive's time effectively by prioritizing tasks and activities based on urgency and importance
- Event Planning and Coordination: Organizing company events, conferences, or meetings, including logistics, catering, and attendee coordination.
Managing Director Assistant / H.R Assistant
Alliance Construction S.A.R.L
01.2009 - 12.2010
- Calendar Management and Meeting Coordination:
- Scheduling appointments, interviews, and meetings
- Coordinating logistics and preparing materials for meetings
- Email and Correspondence Handling:
- Managing incoming emails, responding to inquiries, and forwarding relevant messages
- Handling regular correspondence with employees, candidates, and external stakeholders
- Recruitment and Onboarding:
- Posting job openings, reviewing resumes, and conducting initial candidate screenings
- Assisting in the onboarding process, including paperwork, introductions, and training schedules
- Document Preparation and Management:
- Creating and editing documents, reports, presentations, and spreadsheets
- Maintaining organized records of employee information, contracts, and performance evaluations
- Employee Records Management and Benefits Administration:
- Maintaining accurate employee records, including contracts, benefits, and leave balances
- Assisting in benefits enrollment, changes, and addressing employee inquiries
- Policy Development and Implementation:
- Assisting in the creation, review, and communication of company policies and procedures
- Ensuring employees are informed and compliant with company policies
- Performance Management and Training:
- Assisting in the performance evaluation process, including goal-setting and feedback sessions
- Coordinating training programs, workshops, and professional development opportunities
- Expense Management and Payroll Processing:
- Tracking and managing expenses, including travel, supplies, and other operational costs
- Assisting with payroll processing and addressing employee payroll inquiries
- Employee Relations and Conflict Resolution:
- Handling employee grievances, conflicts, and providing support for dispute resolution
- Fostering a positive work environment through effective communication and conflict resolution
- Health and Safety Compliance and Legal:
- Ensuring compliance with health and safety regulations, conducting risk assessments, and addressing safety concerns
- Staying informed about changes in labor laws and regulations, and ensuring company compliance
- Termination and Exit Interviews:
- Managing the off boarding process, including paperwork, equipment return, and exit interviews
- Conducting exit interviews to gather feedback and insights from departing employees
- Training and Development Programs:
- Coordinating and facilitating employee training programs, both in-house and external
- Monitoring and tracking employee participation in training initiatives.
Assistant Travel Agent
ATTA Travel Agency
07.2004 - 09.2004
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Credit Analyst Agent
Sears Credit Services
11.2002 - 07.2004
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Assessed credit risk and analyzed financial statements.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
Education
European Bachelor Degree - Hospitality Administration And Management
Vatel Institute/Perpignan University
Nimes/Perpignan , FRANCE07.2008
Skills
- Leadership and Team Management
- Strategic Planning and Decision Making
- Conflict Resolution and Problem Solving
- Budgeting and Financial Oversight
- Regulatory Compliance and Policy Development
- Time Management and Prioritization
- Customer Service and Relationship Building
- Technological Proficiency
- Adaptability and Resilience
Languages
Somali
Native Speaker
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Business Owner
EMPIRE
04.2021 - Current
Administrative Assistant / Sales Support
Kenya Airways
01.2011 - 09.2020
Managing Director Assistant / H.R Assistant
Alliance Construction S.A.R.L
01.2009 - 12.2010
Assistant Travel Agent
ATTA Travel Agency
07.2004 - 09.2004
Credit Analyst Agent
Sears Credit Services
11.2002 - 07.2004
European Bachelor Degree - Hospitality Administration And Management
Vatel Institute/Perpignan University
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